Student Password Reset Process

Overview

If you need a password reset, please follow the steps below. All student password reset requests must go through the Guidance Office. This process helps us ensure that any concerns related to your account are addressed, with your counselor's support.

Steps to Request a Password Reset

1. Visit Your Guidance Counselor

   • Go to the Guidance Office and speak with your assigned counselor to request a password reset.
   • Your counselor will help you with your request and will reach out to the IT Department if a reset is needed.

2. Wait for Your Counselor to Contact IT

   • After discussing your request, your counselor will determine if a reset is appropriate.
   • If approved, they will forward your request to the IT Department, and your password will be reset as soon as possible.

3. Notification of Reset

   • Once the reset is complete, you will be notified by your counselor or IT about the next steps for logging back in.

Why Go Through the Guidance Office?

This process helps us ensure that:

• Your counselor is aware of any access issues, which might be important for your overall support and well-being.
• We can keep your account secure by involving appropriate staff in the process.

FAQs

Q: Can I go directly to IT to reset my password?
A: No. All student password resets must be requested through the Guidance Office to ensure everyone who can support you is in the loop.

Q: How long does it take to reset my password?
A: After meeting with your counselor, the request is usually processed within one school day. Your counselor or IT will keep you informed.